Shipping Policy

1. Where we ship

Elegant Coffee ships to every country the shop serves — the country selector in the shop shows the full list. The seller is IGS Consult Ltd. (see the Legal Notice); contact: support@elegant-coffee.com.

2. Shipping cost

Shipping is free. The price you see is the price you pay; any exception for a specific product or destination is stated clearly on the product page and at checkout before you order.

3. Dispatch and delivery time

We pass your order to our fulfilment partner on the same or the next working day after it is placed, and the products are dispatched directly from the partner's warehouse. Delivery time depends on the product, the partner and the destination; the estimate for your destination is shown at checkout. Working days are Monday to Friday, excluding Bulgarian public holidays.

4. Carriers and tracking

We ship with established carriers for the destination. When your order ships you receive a dispatch confirmation; where the carrier provides tracking, the tracking link is included. Products from different fulfilment partners may arrive in separate parcels, each with its own dispatch confirmation and tracking.

5. Customs, duties and taxes outside the EU

Orders delivered outside the European Union are shipped DDU (delivered duties unpaid): you are responsible for any import duties, customs fees and local taxes of the destination country. These charges are collected by the carrier or the customs authority, not by us, and are not refundable by us if you refuse the delivery.

6. Delivery problems

Risk passes to you when you (or a person you named) receive the goods. If a parcel arrives damaged, note it with the carrier where possible and contact support@elegant-coffee.com — damaged or lost deliveries are on us. If a delivery fails because the address you gave was incorrect, we will contact you about a reshipment; additional shipping for a reshipment caused by an incorrect address may be charged at cost even where shipping is otherwise free.